SwissSalary goes all-in on the cloud. And earns its ISO 27001 along the way.
How the Swiss payroll specialist implemented a cloud-only strategy together with Baggenstos that both enabled ISO certification and massively relieved the internal IT.
Customer profile
SwissSalary Ltd. wants to focus on its core competency, the software development of payroll solutions. That is why its data and applications were to be moved to the cloud. The planned certification (ISO-27001) brought increased requirements for the software company. With the ISO certification, internal business processes relating to data storage, data handling, security and collaboration in a regulated environment are to be simplified. This resulted in correspondingly high requirements for the cloud provider and service provider.
SwissSalary Ltd. develops smart apps to simplify payroll processes with passion. The first cloud-based solution was brought to market back in 2015. The company employs around 40 people. As a software company, SwissSalary Ltd. offers its ERP business software based on Microsoft Dynamics 365 Business Central in Switzerland and Liechtenstein. To this end, it collaborates with over 100 Dynamics 365 partners in Switzerland and Europe.
Cloud Services
By moving its internal infrastructure to the Azure Cloud, the company pursued a Cloud Only approach and dispensed with an «on-premise» infrastructure.
These services were realized as part of the migration project:
- Mail data: Exchange Online
- Calendar and collaboration: Microsoft Teams
- Data storage: SharePoint Online / Microsoft Teams
- Personal data: OneDrive for Business
- Client management: Intune for the new Microsoft hardware. The existing IT infrastructure continues to be managed by the internal IT
- New services such as domain controllers etc. were realized in Azure
Operation of the infrastructure
As part of the Baggenstos Managed Service Operation Care, operations are carried out with clearly defined services:
- Support services with SLA: ticketing system, incident management, client and user management, 3rd level support
- Operational services: monitoring, patch management, backup control
- Organization and optimization: dedicated service manager, reporting, continuous improvement process
History of our collaboration
We are rather proud to count SwissSalary Ltd. among our long-standing customers. The collaboration began with a Skype for Business project:
- 2016: integration of Direct Access / integration of Skype for Business with PSTN breakout
- 2017–2019: various smaller integrations and support
- 2019: first planning for the migration to the cloud
- 2020: switch from Skype for Business to Microsoft Teams
- 2021: creation of an Azure Landing Zone taking the planned ISO 27001 certification into account
- 2021: step-by-step build-up of the Azure Cloud Services
- 2022: completion of the Azure Cloud project and onboarding into the Operation Care Managed Service
The current project started under the project name «Move 2 Azure Cloud» with the Azure Landing Zone and the preparatory measures for the step-by-step migration to the Azure Cloud.
Erich Stähli, COO, is enthusiastic about the new solution:
{{Referenz (/swisssalary) | Erich Stähli}}
Facts and Figures
Starting point and objectives
Due to the planned certification (ISO-27001) of SwissSalary, all levers were set in motion at an early stage to realize a renewal of the infrastructure in the cloud. With the ISO certification, the internal business processes relating to data storage, data handling, security etc. as well as collaboration in a regulated environment are to be simplified.
SwissSalary Ltd. brought the first cloud-based solution to market in 2015.
Solution
The solution is based on these components:
- Microsoft 365 with Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business
- Client management: Intune for the new Microsoft hardware.
The infrastructure is operated as part of the Baggenstos Managed Service Operation Care:
- Support services with SLA: ticketing system, incident management, client and user management, 3rd level support
- Operational services: monitoring, patch management, backup control
- Organization and optimization: dedicated service manager, reporting, continuous improvement process
Results
SwissSalary benefits from these advantages:
- The ISO certification is easier and faster to achieve thanks to the use of certified Microsoft data centers in Switzerland.
- Application of the latest security features, standards and baselines thanks to Azure and the Baggenstos Managed Service.
- Greater scalability, security and flexibility thanks to the chosen cloud solution
- Relief for the internal IT thanks to the Operation Care Managed Service from Baggenstos
Conclusion: SwissSalary Ltd. now has a lean, efficient and optimized cloud infrastructure. Thanks to the Baggenstos Managed Service, this runs reliably in a dynamic environment and can be continuously developed and optimized.
Challenges
The difficulty in the «Move 2 Azure Cloud» project lay in the organization and orchestration of all the necessary subprojects required for the (ISO) certification. Only after that could the build-up of the cloud resources continue, in order to finally achieve the desired target state in Azure.
Key figures
- Every month, over 1'600 customers process 500'000 wages with the SwissSalary payroll software
- 10 servers in Azure
- approx. 60 clients
- approx. 45 users
Managed Service as the basis for future success
With our Operation Care Managed Service, there is more time for innovation.
The operations team takes care of day-to-day operations and provides rapid support in the event of a fault. Industry-recognized best practices and clearly defined service levels (SLA) guarantee high quality.
The permanently assigned Baggenstos service manager handles any escalations, ensures the ongoing optimization of the support and operating processes and accompanies you in the further development of your IT infrastructure.
Many thanks for the good cooperation
We would like to express our sincere thanks to SwissSalary Ltd. and everyone involved in the project for their exceptionally good cooperation. We are pleased that internal business processes now run more smoothly and that we were thus able to make a contribution to the business success of SwissSalary.
Thanks to the migration of our IT infrastructure to the cloud, we can now focus fully on the further development and customer service for SwissSalary 365. The infrastructure runs stably and securely in the Swiss data centers of Microsoft. The Baggenstos team implemented the project very competently and effectively. Operation under the Operation Care Managed Service runs reliably and massively relieves our internal IT.
Erich Stähli
COO, SwissSalary Ltd.
About
Industry & size
SwissSalary Ltd. develops smart apps to simplify payroll processes. Back in 2015, the company brought the first cloud-based payroll solution to market. Today, around 40 employees work at the location in Switzerland.
Core business
ERP business software based on Microsoft Dynamics 365 Business Central for payroll accounting. Over 1'600 customers process around 500'000 wages every month with SwissSalary – in collaboration with more than 100 Dynamics 365 partners in Switzerland and Europe.
Special feature
As a software provider in the regulated environment of payroll processing, data security and compliance are not optional extras but business-critical requirements. The planned ISO 27001 certification was a key driver of the cloud migration.
IT environment
10 servers in Azure, around 60 clients, approx. 45 users. The entire infrastructure runs cloud-only in the Swiss Microsoft data centers – without local servers.
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