Microsoft 365: operations, migration & licence optimisation
100,000+ users in managed operations, from Exchange and Teams to Calling, Rooms and licence optimisation. As a Microsoft Solutions Partner for Modern Work.
Why companies entrust us with their Microsoft 365 operations.
Operational depth instead of a one-off rollout
We operate your Microsoft 365 environment for the long term: with a personal service manager, monthly reporting and proactive monitoring.
01
Licensing know-how as real added value
As a CSP partner, we recommend what you really need and show you where you are overpaying today.
02
SME scale
We size Microsoft 365 for 50 to 500 workplaces: no over-engineering, no enterprise architecture on an SME budget.
03
Our Microsoft 365 portfolio at a glance.
Exchange Online & E-Mail
Migration, configuration, and operation of Exchange Online. Including Shared Mailboxes, Distribution Groups, and Email Security Policies. Migration from on-premise Exchange servers is also included.
Microsoft Teams & Collaboration
Teams rollout with channel structures, guest access, and meeting policies. We configure Teams so that your employees actually use it.
Teams Calling & Telephony
Replace your phone system with Microsoft Teams Voice, featuring Direct Routing, Call Groups, and Auto-Attendant. Your employees can make calls as usual, without a separate PBX.
Teams Rooms & Meeting Rooms
Teams-based meeting rooms with camera, microphone, and display. Just one click, and the meeting is underway. Remote participants are on equal footing.
SharePoint & OneDrive
Structured document management and team storage setup. Permission concepts, versioning, and integration with Teams. No data chaos, no sprawl, no "Where is it?".
Microsoft Licensing & CSP
As a CSP partner, we optimize your licensing structure and pinpoint where you're currently overpaying. We know every license type, from Business Basic to E5.
Modern Staging & Autopilot
New devices configure themselves: Open your laptop, log in, and get started. Zero-Touch Deployment via Windows Autopilot, centrally managed via Intune. No manual setup, no waiting.
After introducing Microsoft 365 a few years ago, moving our traditional phone system to Microsoft Teams Voice was the logical next step: thanks to the careful approach of the Baggenstos team, it went off without a hitch and has improved our communication at predictable costs.
Baggenstos is a Microsoft Solutions Partner for Modern Work and Security. Microsoft reviews and confirms this deep specialisation anew year after year: with a consistently high partner score and numerous proven customer projects in Modern Work and Security.
Microsoft Solutions Partner
Highest Microsoft Partner designation, re-certified annually. Baggenstos holds several Solutions Partner Designations.
Microsoft Solutions Partner for Modern Work
Certified for Microsoft 365, Teams, and Collaboration. Evidenced by successful client projects, usage metrics, and current team certifications.
Microsoft Solutions Partner for Security
Certified for Identity, Endpoint, and Cloud Security, including the «Cloud Security» specialization. Proven on real-world projects across the Microsoft security stack.
Microsoft Solutions Partner
Highest Microsoft Partner designation, re-certified annually. Baggenstos holds several Solutions Partner Designations.
Microsoft Solutions Partner for Modern Work
Certified for Microsoft 365, Teams, and Collaboration. Evidenced by successful client projects, usage metrics, and current team certifications.
Microsoft Solutions Partner for Security
Certified for Identity, Endpoint, and Cloud Security, including the «Cloud Security» specialization. Proven on real-world projects across the Microsoft security stack.
Why Baggenstos Should Be Your Partner
60,000+
Microsoft 365 users in the Managed Service Program
1'000+
Cloud projects successfully implemented
Since 1925
100 years of continuity in family ownership
Holistic consulting
We don't simply take over operations, we first understand your business processes and licensing structure. Only then can we operate Microsoft 365 in a way that moves your business forward.
Certified Microsoft excellence
As a Solutions Partner for Modern Work, we operate your Microsoft 365 environment at the level Microsoft itself recommends. You benefit from expertise that others still have to build up.
Focus on security & compliance
In a managed service, security is not an add-on module but anchored in every process. Patch management, conditional access and compliance monitoring are an integral part of operations.
Guiding the change (change management)
New ways of working need support. We make sure your employees don't just have Teams and Calling but use them productively.
Frequently Asked Questions, Honest Answers
What does a Microsoft 365 managed service cost?
The pricing model is based on a monthly amount per workplace that covers operations, updates and support. On top of that comes licensing as a CSP partner, which we actively optimise for you. In an initial consultation we define your scope and you receive a transparent offer with no grey areas. Many customers pay less than with direct procurement, because we consolidate licences and eliminate unused add-ons.
How does a secure Microsoft 365 migration for businesses work?
In clearly defined phases with security as the starting point: first we enable Conditional Access and MFA, then migrate Exchange, Teams and SharePoint sequentially. During the transition phase, the old and new environments run in parallel. A typical SME with 50–200 workplaces is migrated in 4–12 weeks.
What is included in a Microsoft 365 Business package?
Microsoft 365 Business combines Office apps, Exchange for email, Teams for chat and meetings, and SharePoint and OneDrive for documents. Microsoft Business Premium adds Intune for endpoint management and Defender for endpoint security. Which licence tier suits your size is something we clarify in an initial consultation.
What happens to our existing phone system?
Microsoft Teams completely replaces your traditional PBX. Phone numbers, call groups, auto attendant and voicemail are migrated, and no call is lost. We support the transition with number porting, technical configuration and employee training. Running both in parallel during the handover ensures that your day-to-day business continues without interruption.
Is Microsoft 365 data protection compliant for Swiss companies?
Yes. Your data is held in the Microsoft data centres in Zurich and Geneva and does not leave Switzerland. Microsoft 365 meets the revised FADP and international compliance standards. Conditional Access, MFA and endpoint management complement the protection. As a Solutions Partner for Security, we keep the configuration up to date.
What benefits does a managed service for Microsoft 365 offer?
You focus on the business, we focus on operations: service desk, monitoring, patches, security. As a CSP partner we optimise licences and identify unused add-ons. A personal service manager coordinates everything, with monthly reporting and adoption training. This way Microsoft 365 is not only introduced but used better over the long term.
How can we optimise our existing Microsoft 365 licences?
Three levers: First, a licence audit – who actually uses which licence and which add-ons are unused. Second, consolidation – third-party tools that are included in M365 are dropped. Third, tier optimisation – Business instead of Enterprise where not all E5 features are needed. As a CSP partner, we implement this directly.
