After the ransomware attack. Spicher rebuilds its IT from the ground up.
How a Zurich joinery dared to start over after a ransomware attack with data loss and now works more securely, more mobile and more carefree than ever before.
New Workplace - More security and convenience
Following the loss of data due to a ransomware attack, Schreinerei Spicher AG needed a comprehensive renewal of its IT landscape, which was to be realised by a new IT provider. The traumatic experience of the attack and the realisation that any company could be hit at any time had created a significantly increased need for security.
In addition, communication between employees and partners was to be improved and the many possibilities of a cloud solution utilised. Baggenstos' expertise in the cloud and security environment and the proposed solution with Microsoft 365 and Veeam Backup were convincing and could be implemented quickly.
Schreinerei Spicher AG
The Schreinerei Spicher AG has been planning and producing individual furniture for its demanding customers for over 35 years.
Samuel Blaser, Owner & Managing Director, is very satisfied with his new IT solution and the operation of the Operation Care Managed Service: "The collaboration with the Baggenstos team was always characterised by partnership and goal orientation. What we particularly appreciate about the new solution with Microsoft 365 is the extensive communication options. The fact that all functions can also be used with a smartphone is a real step forward. Thanks to the cloud solution and Operation Care, we know that our data is now much better protected than before and that we are always up to date with the latest technology."
Facts and Figures
Initial situation and objective
Following data loss due to a ransomware attack, the Spicher joinery needed a comprehensive renewal of its IT landscape. The modernization also had to focus on viable security solutions. The goal was to implement a solution that would also withstand the increasing demands on modern communication and IT security in the future. Our Managed Services with the Operation Care model provided the optimal basis for modernization into a New Workplace.
Solutions
With the introduction of Microsoft 365, internal and external corporate communication for Schreinerei Spicher AG was taken to the next level. In part, old desktop PCs were also replaced with new notebooks in this context. With the introduction of Intune and MFA, Spicher AG now also has a new security solution that meets current requirements. For regular backups of internal and sensitive company data, we implemented the backup solution with Veeam. Finally, the project was successfully completed with the transfer of the previous IT organization into an OCV.
Results
With the implementation of the "New Workplace" project, IT security was significantly increased. On the other hand, new IT processes were introduced and existing ones were significantly simplified. This is particularly noticeable in the areas of procurement, staging, SW distribution and ticketing. The shortening of communication channels has increased productivity in the core business.
Challenges
What was challenging about the project was that no IT documentation existed.
More time for innovation with our Operation Care
With Managed Service Operation Care, the professional operation of the IT infrastructure could be ensured at an all-inclusive package .
The dedicated service manager is the point of contact for any escalations, ensures ongoing optimisation of the support and operating processes and accompanies the innovative joinery in the further development of its IT infrastructure.
The Baggenstos operations team takes care of day-to-day operations and provides rapid support in the event of a fault. Industry-recognised best practices are applied and clearly defined service levels (SLA) are adhered to.
This means that management does not have to deal with support and operational tasks and can instead focus on innovation and creating added value for the company.
Many thanks for the good cooperation
We would like to express our sincere thanks to Spicher AG for the good cooperation. We are also pleased that we were able to take corporate communications and the flow of operations to a new level with the New Workplace and our Managed Service Operation Care.
The collaboration with the Baggenstos team was always cooperative and goal-oriented. What we particularly value about the new solution with Microsoft 365 is its extensive communication options. The fact that all functions can also be used on a smartphone is a real step forward. Thanks to the cloud solution and Operation Care operations, we know that our data is now far better protected than before and that we are always up to date with the latest technology.
Samuel Blaser
Owner and Managing Director, Schreinerei Spicher AG
About
Industry & size
Schreinerei Spicher AG has been planning and producing individual furniture for demanding customers for over 35 years. As a small, owner-managed company, quality workmanship is at the heart of everything – from planning and production through to installation.
Core business
Tailor-made furniture solutions for private and business customers. The company combines traditional joinery craftsmanship with modern manufacturing methods and relies on durable materials and precise workmanship.
IT environment
Like many trade businesses, Spicher AG had no IT department of its own. IT was looked after on the side – until a ransomware attack with data loss painfully exposed the vulnerability of this setup.
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