IT Service Manager - Azure (m/w/d)
We are looking for a Cloud Solution Engineer to optimize Azure infrastructures, develop cloud security solutions, and guide our customers on their cloud journey.
Location
Wallisellen
Start
ASAP
Workload
Full-time
Who needs your expertise?
Are you highly motivated and looking for a challenge in Cloud and Managed Services? Do you also want to work in an environment where continuous learning and development are actively fostered? Welcome to A. Baggenstos AG – Switzerland's leading Microsoft Cloud and Managed Service Provider.
Our new headquarters, an innovative timber building, is located directly at Wallisellen train station. It's a place that fosters exchange and cohesion. In this inspiring environment, 60 Operations and System Engineers, Project Managers, Consultants, Service Managers, and other cloud enthusiasts work closely together – whether on the rooftop terrace, in the lounge, or in the modern office. Flat hierarchies, short decision-making processes, and flexibility form the basis of our daily interactions and are the recipe for a truly special team spirit. These values are reflected in our Kununu ratings, where we were recognized as a Top Swiss Company 2026.
Your Mission: Innovation and Customer Success
In this diverse role, you will be the central point of contact for our customers. You will act as a versatile link between different areas of responsibility and skillfully navigate a dynamic environment where situational decisions are required. Your goal is to build strong partnerships and fairly represent the interests of all parties.
- In Incident, Problem, and Release Management, you will act as a central hub and be responsible for planning and coordinating all activities.
- In Change Management, you will be responsible for the entire lifecycle of changes – from recording, evaluation, and prioritization to approval and implementation. You will ensure that changes are carried out in a structured, low-risk manner with minimal impact on operations. You will analyze completed changes for quality and stability and derive continuous improvement measures.
- You will organize and plan technical solutions together with the teams and successfully implement them.
- You will independently manage smaller projects and work closely with our IT Project Managers on larger initiatives.
- You will be responsible for reporting and SLA management and persuasively represent Managed Services to customers.
- You will identify customer problems or recurring challenges and advocate internally for their sustainable resolution.
Your Profile – Your Strengths for Excellent Service
- You have already gained experience in IT Service Management, or you have several years of experience as a System Engineer and wish to transition into IT Service Management.
- You have in-depth knowledge of Microsoft technologies (e.g., M365 & Azure).
- Ideally, you have completed further training in IT Service Management (e.g., ITIL certification).
- You are a talented organizer with strong communication skills (fluent German is a must) and master the art of lateral leadership.
What you can expect from us
Microsoft training and Azure credits
Free parking and a Half-Fare travelcard
Modern hardware for mobile working
Modern workstations with curved monitors
Flexible working hours and home office
Gaming lounge with Xbox and foosball table
Terrace with BBQ and ping-pong table
Central location in the heart of Wallisellen
Team events and annual company outing
Coffee, snacks, soft drinks, and beer
We cover your mobile phone subscription fees
80% employer contribution to occupational pension
Private accident insurance
Gym with showers and changing rooms
Weekly Yoga Sessions
What Makes Us a Special Employer
Deep Microsoft Expertise, Not Generalist Knowledge
We are among the most highly certified Microsoft partners in Switzerland. With us, you'll become a true specialist on the stack that shapes the SME market, working with a team that's just as deeply invested.
Owner-Managed Since 1925
100% self-financed. No investors, no foreign quarterly targets. We decide what's right for the long term. This makes us a predictable and stable employer, even when things get rough outside.
Professional Development as a Business Foundation
Internal expert teams, monthly Azure credit, direct access to Microsoft training, and a certification budget. Your professional development isn't a perk; it's our business model.
We Like Who We Work With
Otherwise, the days would be too long. BBQ on the terrace, gaming lounge, weekly yoga sessions, annual team outings. Not as mandatory activities, but because it's a natural fit.
Your application process
Application Submission and Review
A specialized recruiter will review your application documents. If your profile is a good fit, we'll invite you for an initial interview. If not, you'll also hear from us promptly.
Initial Phone Call
We will explain the job details, clarify mutual expectations, and discuss your profile internally with the department head, who will be your future contact person.
In-person Interview with us
You'll get to know the team in a relaxed atmosphere. The focus will be on personality, experience, and goals. This is usually followed by 1-2 more meetings or a trial day.
Offer and Contract
You receive your offer as a PDF by email and can review everything at your leisure. If you accept, you receive the contract digitally and sign it digitally too. Welcome on board.
