IT Field Service Engineer

Who needs your support?

Are you highly motivated and looking for a challenge in cloud and managed services? Do you want to work in an environment where continuous learning and development are actively encouraged? Welcome to A. Baggenstos AG – Switzerland's leading Microsoft Cloud and Managed Service Provider.

Our new headquarters, an innovative timber building, is located right next to Wallisellen train station. It is a place that fosters exchange and cohesion. In this inspiring environment, 60 operations and system engineers, project managers, consultants, service managers, and other cloud enthusiasts work closely together – whether on the rooftop terrace, in the lounge, or in our modern office. Flat hierarchies, short decision-making paths, and flexibility form the basis of our daily interactions and are the secret to our unique team spirit. These values are reflected in our Kununu reviews, where we were named a Top Swiss Company 2026.

How you add value

Your primary focus will be providing on-site support to our customers. You will ensure their IT workstations and systems function reliably and provide expert assistance with technical issues.

• You will install, configure, and maintain IT workstations, peripherals, and network components directly at our customers' sites.
• You will analyze and resolve issues within client, hardware, software, and network environments.
• You will conduct service days, maintenance work, and scheduled on-site visits for our customers.
• You will provide support for rollouts, migrations, and the commissioning of new IT infrastructure.
• You will handle incidents and service requests independently and document your work clearly in our ticketing system.
• You will coordinate with our specialists from operations and engineering for more complex issues.
• You will provide expert, solution-oriented advice to our customers and ensure a high level of service quality.
• You will identify potential for optimization in customer environments and proactively suggest improvements.

What makes you the ideal candidate

To be successful in this exciting position, you should meet the following requirements:

• You have completed training as an IT specialist, ICT technician, or hold a comparable technical qualification.
• You have a solid understanding of Windows clients, Microsoft 365, Azure, hardware, peripherals, and networks.
• You have experience in IT support or field service and are capable of solving technical problems independently.
• Ideally, you have experience with endpoint and client management solutions such as Microsoft Intune.
• You work in a structured, reliable manner and maintain an overview even when managing multiple tasks simultaneously.
• You are professional and friendly, and you enjoy direct contact with a diverse range of customers.
• You are solution-oriented, flexible, and enjoy being on the move.
• You hold a valid category B driver's license.
• You enjoy working in a team and value collaborating with internal specialists.
• Fluency in German and good English skills round out your profile.

Sound like you?

We look forward to receiving your application!