130 applications, 3 sites. Rolled out in 4 days.

Customer Profile

The IT infrastructure and organisation no longer met the requirements of the dynamic engineering company Hunziker Betatech AG. Management therefore decided to launch a tender for an outsourcing arrangement, with the flexibility and future-readiness of the new solution being the top priorities.

Hunziker Betatech AG has, under the motto SIMPLY MORE IDEAS, provided a wide range of engineering services in the fields of water, construction and the environment since its founding year of 1963. Specialists from various disciplines, all of whom bring extensive experience, are united at Hunziker. This guarantees the highest level of expertise. With six Swiss branch offices and a subsidiary in Germany, Hunziker is regarded as a leading specialist construction service provider, especially when it comes to nature, landscape, environmental and water protection.

Very satisfied with the new solution

Peter Hunziker, Managing Director, draws a thoroughly positive conclusion after the first months in the new operating model:

{{Referenz (/hunziker) | Peter Hunziker}}

Facts and Figures

Starting point and objectives

For the construction service company Hunziker Betatech, the server infrastructure (hardware and software) was to be renewed for the next 5 years. The telephony was rated as inadequate and was to be replaced by Skype for Business. Packaging the entire software portfolio, including controlled patching and update management, was also on the agenda. The goal was to create a technical ICT foundation that would enable very rapid responses to new requirements. This also included the approach of getting the best out of both cloud and on-premise solutions.

Solution

During the presentation of our proposed solution, it quickly became clear that Hunziker Betatech is an innovative, straightforward company. We explained that, in order to provide a detailed, binding offer, we needed to carry out a due diligence review of the existing ICT infrastructure and organisation. “When can you get started?” was the response from Managing Director Peter Hunziker, and the assignment for the due diligence was awarded.

Soon afterwards, we received the contract for the new ICT infrastructure including migration and the Total Care Outsourcing.

• Hybrid cloud solution with Windows Server 2016, Microsoft 365 and Azure
• Client staging and software deployment with Microsoft SCCM
• Migration from on-premise Exchange to Exchange Online
• Switching telephony to Skype for Business
• Refresh of hardware no longer compatible with Windows 10
• DirectAccess for secure and simple VPN access
• User home drives moved to OneDrive for Business
• Certificate-based network access
• Implementation of Total Care ICT Outsourcing

Results

The new ICT infrastructure, built on a hybrid cloud solution, meets Hunziker's high requirements. The tailor-made solution enables improved communication and collaboration at all levels. Both management and employees are very satisfied with operations under the Operation Care Outsourcing, as the concluding employee survey showed. The flexibility that is maintained despite the clearly structured operating organisation is particularly appreciated.

We would like to thank the management and all involved employees of Hunziker Betatech for their trust and the consistently very constructive and efficient collaboration. Only thanks to this teamwork, built on trust, was it possible to carry out this demanding project on schedule and successfully. We look forward to continuing the collaboration and to contributing to the success of Hunziker Betatech in the future with our Operation Care.

Challenges

The decentralised IT infrastructure, which had grown over the years without central client management, posed a number of challenges for our project team:

• An extensive software portfolio with over 130 applications that had to be mapped in SCCM
• Rollout across 3 sites within 4 days, together with a staggered switchover of phone numbers per site
• A mix of new clients and existing devices that were installed and rolled out with training at more than 3 sites at different times
• Thanks to the consistent use of Office 365 tools (e.g. Forms for ordering new hardware and headsets, communication via Teams and Office 365 Groups) and the full support of Hunziker's management, these challenges were mastered to everyone's satisfaction.

Managed Service as the basis for future success

The infrastructure is operated using our Operation Care Managed Service. Our Operations Team takes care of day-to-day operations and provides rapid support in the event of incidents. Quality is guaranteed through industry-recognised best practices and clearly defined service levels (SLAs). The permanently assigned Baggenstos Service Manager handles any escalations, ensures the ongoing optimisation of support and operational processes, and supports Hunziker Betatech AG in the further development of its IT infrastructure.