Managed IT Services Switzerland: Reliable IT Operations for Modern Companies
Support, operations, security and FinOps from a single source, with a personal service manager. For Swiss SMEs that need their IT resources for more important things.
What this means for your daily life
Service Desk & Support
We are your first point of contact. Client and user management, incident handling, 3rd-level support, Mon–Fri, 8:00 AM – 5:30 PM. No ticket ping-pong, just solutions.
IT Operations & Platform
Proactive monitoring, patch management, daily backup verification, and system maintenance. Your infrastructure operates stably, whether in Azure, hybrid, or on-premises.
Security & Compliance
Managed Detection & Response, Vulnerability Scans, Compliance Monitoring, and Awareness Training. Your security is no longer an afterthought, but systematically covered.
FinOps & Cost Optimization
Monthly reporting, Azure cost analysis, and active optimization. We identify over-provisioning before it appears on your bill and ensure you only pay for what you need.
On-Call & Standby Service
Should an issue arise outside of business hours, we are reachable. Our On-Call service ensures that critical incidents are addressed evenings, weekends, and holidays. Available as an optional add-on.
Outsourcing IT operations doesn't mean giving up control.
It means having a team of specialists behind you without having to hire them. With a personal service manager who knows your environment. And with the certainty that someone is keeping an eye on things, even when you can't.
Our process, in a nutshell.
Analysis & Scope
We assess your current IT landscape and define the scope of services.
01
Handover & Migration
We take over operations step by step, without disrupting your day-to-day business.
02
Ongoing Operations
Your personal service manager, regular reviews, continuous optimisation.
03
Thanks to outsourcing, we have created the foundation and capacity for further digitalisation.
What improves for your company
Predictable costs instead of nasty surprises
Predictable IT costs, month after month. No guesswork at the end of the year, no hidden extra costs. In January you already know what IT will cost you in December.
More time for strategy
Your IT team is relieved: patches, tickets and routine operations are handled by us. The freed-up capacity flows into projects that move your business forward.
Professional security without your own SOC
Managed Detection & Response, vulnerability scans and awareness training as a service. You don't need to build your own security team to be professionally protected.
Scalability without hiring interviews
From 50 to 200 workplaces? New locations? Our team scales with you, without you having to look for additional staff.
Transparent performance, transparent costs.
Base amount
A monthly amount per workplace. Covers support, operations and security.
Azure consumption
Consumption-based, with monthly reporting and active cost optimisation (FinOps).
Add-on modules
On-call, extended SLA or additional security services. Modular and bookable as needed.
No surprises
No fine print, no hidden setup fees.
Guaranteed response times
Clear SLAs with defined response times, tailored to your requirements.
Solutions that make a difference in practice.
The Baggenstos team did a really good job. Our demanding engineers rated the transition as very positive. With the Total Care Outsourcing, we have now created the foundation and capacity for further digitalisation.
With Baggenstos, we are on the right track to advance digitalisation in our everyday business. A particular plus point is that we can now access our applications and data from anywhere and work much more mobile and efficiently. With the new operating model, we have completely new internal possibilities.
Why Baggenstos should be your partner
60,000+
Microsoft 365 users in the Managed Service Program
1'000+
Cloud projects successfully implemented
Since 1925
100 years of continuity in family ownership
Holistic consulting
We don't simply take over operations; we first understand your business processes. Only then can we run your IT in a way that moves your business forward.
Certified Microsoft excellence
As a certified Microsoft partner, we run your environment at the level the manufacturer itself recommends. You benefit from expertise that others still have to build up.
Focus on security & compliance
In a managed service, security is not an add-on module but anchored in every process. From patch management and MDR through to compliance monitoring.
Guiding the change (change management)
The transition to a managed service model changes roles and processes. We guide your team through the transition and ensure a smooth start to operations.
Frequently Asked Questions
What are the costs for Managed Services?
Three components: a monthly base amount per workplace (support, operations, security), the consumption-based Azure share with FinOps reporting, and optional add-on modules such as OnCall. In an initial consultation we define the scope and you receive a binding offer with no hidden setup fees.
How does an MSP work?
A Managed Service Provider like Baggenstos takes on ongoing responsibility for your Microsoft environment: ServiceDesk, proactive monitoring, patch management, backup, security and FinOps. We often detect issues before they affect you. A personal Service Manager coordinates everything.
What are Managed Services?
Managed Services means that a partner like Baggenstos operates defined IT services on an ongoing basis – instead of individual projects. Five modular building blocks: ServiceDesk & Support, IT Operations & Platform, Security & Compliance, FinOps and OnCall. You book what you need and let the scope grow with you.
What are examples of MSP?
Classic use cases: outsourcing ServiceDesk and patch management because only generalists work in-house. Handing over backup and disaster recovery because data loss would halt production. Having Microsoft 365 and endpoint management operated to meet compliance requirements. Over 100,000 Microsoft 365 users trust us.
Will I then be completely dependent on Baggenstos?
No. Your systems, your data and your licences belong to you. We work with open standards and document everything cleanly. If you want to switch provider, you can. There are no hidden lock-in mechanisms. That said, our experience shows: once people have experienced how much relief a professional managed service brings, they usually stay.
What is the difference between IT services and Managed Services?
IT services are project-based: a defined assignment, a clear handover. Managed Services are ongoing operations with responsibility for the outcome. We monitor proactively, often fix issues before you notice them, and guarantee response times via SLA. Instead of buying tasks, you hand us the ongoing availability of your IT.
What does a Service Manager do?
Your personal Service Manager is the central interface between you and our team. They know your environment, steer day-to-day operations, coordinate tickets and project topics across area boundaries, and conduct regular reviews. In case of escalations, they are your direct point of contact.
