500 specialists across three countries. One single phone number.

Building bridges for efficient connections between Switzerland, Germany and Luxembourg: In 2023, Blumer Lehmann underwent a transformation to new communication technology.

The company said goodbye to its old telephone system, which had reached its limits, and began the transition to the modern, integrated and widely used Microsoft Teams telephone solution with the aim of making communication more efficient.

Blumer Lehmann AG

The Blumer Lehmann AG is a pioneer at the forefront of the timber industry and in timber and silo construction. With around 500 dedicated specialists at locations in Switzerland, Germany and Luxembourg, as well as worldwide project assignments, the company develops the diverse possibilities of wood and sets new international standards.

Statements

{{Referenz (/blumer-lehmann) | Valentin Niedermann}}

{{Referenz (/blumer-lehmann) | Thomas Graf}}

Facts & Figures

Initial situation and objectives

At the start of the project, Blumer Lehmann in Switzerland used a carrier SIP (Session Initiation Protocol) trunk to which the old classic telephone system was connected. The employees still used traditional landline telephones and wireless handsets. In the branch offices, the company used different proprietary telephony systems from various national telephone companies.

The aim of the project was to simplify communication and telephony between the locations and to replace the old telephone system. This included the introduction of a standardised, future-oriented Microsoft Teams telephony solution to ensure more efficient and better integrated communication.

In addition, the company aims to standardise the various national telephony systems in order to simplify user management and administration and optimise communication processes throughout the organisation.

Solution & Implementation

The project was carried out in several stages in close collaboration to achieve the goal of a simplified and modernised communication infrastructure:

• Replacement of conventional telephone systems: the existing telephone systems were replaced by the modern Microsoft Teams telephony solution.

• Individual employee accounts: Each employee was given a personal Microsoft Teams account, enabling direct communication between employees. This included user training and the introduction of mobile devices via the data network in the system, which increased communication flexibility and accessibility.

• International implementation: The telephony solution with Microsoft Teams was gradually standardised across all locations. This significantly improved communication between the various national and international offices.

Challenges

The project ran smoothly from a technical perspective, but there were a few organisational hurdles to overcome. For example, the switch from wireless telephones, or more precisely DECT telephones, in production to user-orientated Microsoft Teams telephony. Smartphones were introduced as a solution, which ensure mobile telephony with the Microsoft Teams app. The employees were trained in groups and supported in setting up the new end devices.

Results

The switch to Microsoft Teams telephony brought the following results thanks to good cooperation:

• More efficient IT infrastructure: The implementation of cloud solutions led to a modernised and more powerful IT infrastructure. As a result, communication is also maintained and serviced using the same IT resources.

• Technical changeover: A smooth migration to an advanced cloud telephony platform was realised, including modern connections to the public telephone network. The old telephone network was dismantled.

• Improved customer service and communication: Microsoft Teams provides employees with a standardised communication solution. The transition to cloud-based telephony has also increased communication efficiency at all locations.

• Successful introduction and ongoing support: Internal training courses made it easier for employees to switch to the enhanced communication solution. In addition, support was and continues to be provided for setting up and using the new technologies.

Why Baggenstos?

The solutions offered were precisely tailored to the specific needs and requirements of Blumer Lehmann. The awards as Microsoft Solution Partner Modern Work with the specialisations "Adaption and Change Management", "Calling for Microsoft Teams" and "Meetings and Meeting Rooms for Microsoft Teams" were clearly reflected in the expertise of the project.

As a solution partner, we also have leading technical expertise and have proven our high-quality services and managed services in numerous successful projects.

► Here you can find a Overview of our certifications.

Many thanks for the good cooperation

We would like to express our sincere thanks for the good cooperation in terms of efficient, secure and future-oriented communication, which optimally supports the needs of all employees and represents another important step for Blumer Lehmann AG on the way to a future-oriented corporate strategy.