Microsoft 365 Copilot Agent: How the “Baggi Bot” Supports Daily Work
Das Wichtigste in Kürze
- AI agents from Microsoft 365 Copilot answer internal questions and relieve HR and IT, set up in the Copilot Agent Builder with precise prompts
- Example Baggi Bot: searches the data, provides step-by-step instructions and can be reached anywhere in M365
Processes within your own company often don’t seem simple, especially when employees only use certain processes infrequently. Finding the right forms or information in the company’s folder and file structures is like looking for the proverbial needle.
The result is usually an email or phone request to the responsible person in HR, which distracts them from their actual core tasks. With an AI agent from Microsoft 365 Copilot, organizations create a remedy. Setting it up in the Copilot Agent Builder is easy, but requires that you give very precise instructions (“prompting”).
The Baggi Bot knows (almost) everything
In the latest Baggenstos video, Manuel Brändle explains how to set up the Copilot agent using the example of the “Baggi Bot”, which is currently being developed and trained internally. This agent specializes in providing information and searches through the company’s data. An example: if an employee wants to book a Mobility vehicle, the Baggi Bot presents an easy-to-understand guide that can be followed step by step.
The Baggi Bot can also be addressed directly within M365, so it is available wherever employees happen to be working.
Introducing and working with Microsoft 365 Copilot, as well as adapting it to more complex processes, is one of Baggenstos’ core competencies. In a Copilot Assessment, we analyze the needs and train employees to achieve the greatest possible productivity gains.
