Three months instead of four. Enkom switched IT partners faster than planned.

Enkom AG

Everything that connects Switzerland – that is the company motto of Enkom AG, Sursee.

As a full-service provider, Enkom builds and operates radio and fixed-network infrastructures in Switzerland. Across five locations it employs a good 250 people and serves renowned companies from the security, multimedia, transport and mobile communications sectors.

Total Care from Baggenstos – the all-round, worry-free package: as the contract with the existing outsourcer was expiring, Enkom began looking for a new partner for its ICT infrastructure early in the year. In a rigorous selection process, our offer came out on top.

Roger Notter, CEO of Enkom, states:

“We chose Baggenstos because we were convinced by both the proposed solution and the Total Care operating model. We were also impressed from the very start by the flexibility and transparency of the offer.”

Christian Flückiger, CFO, speaks highly of the collaboration:

“From the support staff to the management, the Baggenstos team is pragmatic and solution-oriented. This quickly created a solid basis of trust and made unnecessarily complicated SLA contracts redundant. The professional migration, the strong commitment of the staff and the good start on the new platform show that we made the right decision.”

Facts and Figures

Starting Point and Objective

As the contract with the existing outsourcer was expiring, Enkom began looking for a new partner for its ICT infrastructure early in the year.

Solution

For a monthly flat fee, Enkom receives the following under Total Care:

• The migration from the existing provider to our ICT infrastructure in the data centre in Glattbrugg
• The complete company network
• An all-round, worry-free package for operations over the coming years
• ICT strategy consulting at management level
• Migration in three months

On 3 June – one month earlier than originally planned – the Enkom employees were able to continue working on their new HP notebooks, with Windows 8.1, Office 365 and the Lync 2013 communications platform for VoIP telephony, right where they had left off before Ascension Day. The “big bang switchover” was, apart from a few initial difficulties, a complete success.

Results

Hybrid cloud solution for security and flexibility: the central infrastructure in the data centre in Glattbrugg consists of a hybrid private and public cloud solution. It was implemented with the latest Microsoft technology (Windows Server 2012 R2, Hyper-V virtualisation and System Center 2012 R2). HP products were used as the hardware platform: ProLiant Gen 8 servers, HP Networking and 3PAR storage components.

Managed Service as the Basis for Future Success

The infrastructure is operated with our Operation Care Managed Service. Our operations team takes care of day-to-day operations and provides rapid support in the event of an incident. Quality is guaranteed through industry-recognised best practices and clearly defined service levels (SLAs). The permanently assigned Baggenstos service manager handles any escalations, ensures the ongoing optimisation of support and operational processes, and supports Enkom AG in the further development of its IT infrastructure.

Many Thanks for the Excellent Collaboration

We would like to sincerely thank the Enkom management and everyone involved in the project for their trust and the excellent collaboration over these recent, intensive months. We will do everything we can to justify this trust in the years to come and to ensure that Enkom can always work with its ICT infrastructure free of worries and productively.