Baggenstos owns «Microsoft Advanced Support for Partners (ASfP)»

We are delighted that Baggenstos officially holds the coveted Microsoft Advanced Support for Partners (ASfP) status. This enables us to provide our customers with an even more comprehensive and powerful support offering that is specifically tailored to the needs of modern, growth-oriented cloud customers.
The word “partner” refers to us, the Baggenstos company, which is further intensifying its strategic collaboration with Microsoft through this status. But of course we are not doing this for ourselves; the real benefit is for you as a customer.
Below we explain the most important advantages that this new status offers–to us and to you:

1. Direct support from a Partner Success Account Manager (PSAM)

A key benefit of the ASfP program is our access to a dedicated Partner Success Account Manager (PSAM) at Microsoft. This acts as a strategic advisor and link between Baggenstos and Microsoft. For you as a customer, this means faster and more proactive problem solving, better coordination of projects and efficient support in the implementation of your cloud strategy.

2. Cloud enablement for better performance and stability

Our partnership gives us access to a range of valuable Microsoft services: tailored advice on cloud technologies, detailed optimization reports, individual success plans and assessments to improve our own support processes. These enhanced capabilities feed directly into how we work with you to optimize your cloud environments.

3. Technical cloud support

As a partner, we benefit from Microsoft's prioritized cloud technical support for Azure, Microsoft 365, Dynamics 365 and Power Platform. Thanks to this comprehensive escalation support, our customers can resolve any technical challenges and crisis situations quickly and effectively. For you, this means higher availability, optimized performance and smooth processes in your cloud environment.

4. Improved support for our customers through “Support Practice Enablement”

We attach great importance to continuously developing our own support teams. Thanks to the tools and training that Microsoft provides us with as part of ASfP, our employees can independently evaluate and improve their skills in a targeted manner. We also benefit from Microsoft's best-practice recommendations and suggestions for improvement – all to provide our customers with even better support.

Conclusion: Direct added value for our customers

With the “Microsoft Advanced Support for Partners” status, Baggenstos is setting another milestone in customer support. You benefit from faster, more efficient support and the continuous optimization of your cloud strategy. Together, we will ensure your success in the dynamic and future-oriented cloud world.

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Sources

• Spezialisierung «Cloud Security» (microsoft.com)
• Progress update on Microsoft’s Secure Future Initiative | Microsoft Security Blog